If VidReign is not what you expected, write to us within 14 days of your purchase and we will refund it. You do not have to explain why.
You can request a full refund within 14 days of the date of purchase. We do not ask for a reason.
Email support@channelreign.com from the address you used at purchase, and include your licence key or your order reference. If you bought through a store such as Gumroad, you can also request the refund through that store, and their own refund window applies alongside this one.
If your plan renews on a schedule, cancel before the renewal date to avoid the next charge. A renewal charge can be refunded under the same 14-day window as above.
If a film stops before it is finished — the app closed, the computer restarted or the render failed — the video minutes it reserved go back to your plan. Your monthly minutes are used only by finished films. This happens straight away — or, if your internet was down, the next time VidReign reaches our server; after a restart or a closed app, the next time you start VidReign. The film screen tells you which one happened.
We may decline a refund where the licence has been shared or resold, where the licensing or usage limits have been deliberately bypassed, or where a refund has already been issued for the same purchase.
If you raise a chargeback with your bank instead of contacting us, the licence is revoked automatically when we are notified. We would much rather you email us first — it is faster for you.
Phone / WhatsApp: +1 (505) 481-4452